Easy returns through the form
Want to return your goods? Use the furgonetka.co.uk form and automatically generate a label by clicking on the link: furgonetka.pl/zwroty-skrzynkownia

Follow the steps below to file a claim individually:

Return/Claim Form
Fill out the return/complaint form and attach it to the shipment - based on it, the path for returning goods will be taken. The document should contain the following data: your name, e-mail or mailing address, telephone number, indication of the product number and the reason for the complaint, the date of purchase and the occurrence of the defect.

Sending back the product
When filing a complaint, please send back the product with all its accessories and a copy of the receipt or invoice.
Remember, however, that the basis for a complaint submitted in this way is the proof of purchase (receipt or invoice) and a properly completed returns form. Return/replacement of goods is at the expense of the customer.

The advertised product should be sent to the address:

Instalex Damian Boryczewski
Polna 2 Street
89-430 Kamień Krajeński
info@skrzynkownia.pl

In order to enable us to efficiently recognize the complaint notification, we recommend that it contains:
name,
address,
telephone number and e-mail address,
the date the contract was concluded,
the date on which the cause of the complaint was identified,
description of the problem,
request for complaint,
signature.

How to return or exchange the goods?
According to the applicable law, you have 14 days to return the goods. To withdraw from the contract and return or exchange the product purchased from us, fill out the necessary statement and send it to our address along with the returned or exchanged product(s). If you are exchanging a product, be sure to mention what product you are exchanging the returned goods for!

Shipping address:

Instalex Damian Boryczewski
Polna 2 Street
89-430 Kamień Krajeński
info@skrzynkownia.pl

To the package with the statement and the returned/replaced product(s), also include all accessories received with it/they and the receipt or invoice.

Information
Photos may differ slightly from the actual appearance of the product. This largely depends on the computer equipment owned by the customer. Therefore, slight differences in color, proportions, details, etc., can not be the basis for claims. If you have any doubts, please contact us at the indicated e-mail address or telephone before making a purchase.
In accordance with consumer law, any product purchased from the online store Skrzynkownia.pl can be returned without giving a reason. A customer who has concluded an off-premises contract may withdraw from it by submitting an appropriate statement in writing within 14 days from the conclusion of the contract.
If the customer exercises the right to withdraw from the contract, the purchased goods should be sent back immediately, but no later than within 14 days from the date of receipt. Goods should return in the same condition as they were purchased, in the original packaging, along with proof of purchase (receipt or VAT invoice) and account details to which the money should be sent.
Along with the returned goods, the proof of purchase and all free products and documents attached to the returned goods should be sent back.
The goods should be sent back to the address:
Instalex Damian Boryczewski
Polna 2 Street
89-430 Kamień Krajeński
info@skrzynkownia.pl

The store does not accept shipments sent back cash on delivery.

If the Customer withdraws from the contract, the Store will refund the price of the goods within 10 working days from the date of receipt of the goods, to the account specified by the Buyer in the form for return/exchange of products.
The return/replacement of the goods shall be at the expense of the Customer.
If the goods are returned through the fault of the Seller, due to damage or delivery of goods other than those specified in the order form - the total cost of shipping is paid by the Seller.
Costs associated with the return of the advertised goods, the Store returns immediately after positive consideration of the complaint.
PROCEDURE FOR HANDLING COMPLAINTS

We handle received complaints in accordance with generally applicable laws, in particular the Civil Code Act. You will find information about the procedure we use for handling complaints in the regulations of our website, in the “Complaints” section and below.
Recognition time: is 14 days from the date of notification.
Grounds for complaint: complaints can be filed on account of warranty for defects in goods covered by the contract of sale and other services.

Claim request:

You may demand that the goods be replaced with defect-free goods or that the defect be removed. We are obliged to replace the defective goods with defect-free goods or remove the defect within a reasonable time without undue inconvenience to you.
We may refuse to comply with your request if it is impossible to bring the defective goods into conformity with the contract in the manner you have chosen, or in comparison with the other possible way of bringing them into conformity with the contract would require excessive costs.
If the goods have a defect, you may submit a statement to reduce the price or withdraw from the contract, unless we promptly and without undue inconvenience to you replace the defective goods with defect-free goods or remove the defect. This limitation does not apply if the goods have already been replaced or repaired by us, or we have not fulfilled our obligation to replace the goods with defect-free goods or remove the defect. You may not withdraw from the contract if the defect is immaterial.

As a consumer, you may, instead of the rectification of the defect proposed by us, demand the replacement of the goods with defect-free goods or, instead of the replacement of the goods, demand the rectification of the defect, unless bringing the goods into conformity with the contract in the manner chosen by you is impossible or would require excessive costs in comparison with the manner proposed by us. In assessing the excessive cost, the value of the defect-free goods, the nature and significance of the defect found, and the inconvenience to which other means of satisfaction would expose you shall be taken into account.
The reduced price stipulated in the above paragraph shall be in such proportion to the contract price as the value of the goods with the defect remains to the value of the goods without the defect.
Information on the processing of the complaint: In the content of the complaint submitted, it is recommended to provide contact information, which will serve to respond to the complaint and conduct correspondence related to it. If you do not provide this data, we will respond to the complaint in the same way as it was submitted.

OUT-OF-COURT DISPUTE RESOLUTION

If you are not satisfied with the manner in which the complaint was handled, you may use your options for out-of-court complaint handling and redress. As a consumer, you may use the following options:

Submission of a request for settlement of a dispute arising from a concluded contract to a permanent amicable consumer court operating at the Trade Inspection.
The address of the competent court can be determined using the website of the Office of Competition and Consumer Protection, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq596.
Submission of a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Service Provider to the provincial inspector of the Trade Inspection. The address of the relevant Inspectorate can be determined using the website of the Office of Competition and Consumer Protection, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq595.
Use the assistance of a district or municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection.
Filing a complaint through the EU online ODR platform, available at URL http://ec.europa.eu/consumers/odr/, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/WE.
Detailed information about the procedure for out-of-court handling of complaints and claims, as well as the rules of access to these procedures, can be found at the offices and websites of the above-mentioned entities.
A list of entities and institutions that perform tasks related to out-of-court resolution of consumer disputes and detailed information on this subject can be found on the website of the Office of Competition and Consumer Protection, available at the URL https://www.uokik.gov.pl.