TERMS OF SERVICE FOR ELECTRONIC SERVICES

skrzynkownia.com

§1. General Provisions

1. The Seller provides Services in accordance with the Terms and applicable laws.
2. The provision of Services takes place via the Store's website 24 hours a day, 7 days a week.
3. The Seller makes these Terms available on the Store's website and may also make them available in the Customer Account or attach them to emails containing statements of acceptance of Customer offers. Customers may at any time: access, save, obtain, and reproduce the Terms by printing or saving them on a data carrier.
4. The information provided on the Store's website does not constitute an offer by the Seller within the meaning of Article 66 of the Civil Code but only an invitation for Customers to submit offers to conclude a contract, in accordance with Article 71 of the Civil Code.
5. To use the Store, the Customer must have a telecommunication device with Internet access, a correctly configured web browser in its current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari, or Opera, with JavaScript enabled, as well as an active and properly configured email account.
6. Using the Store may involve the Customer incurring Internet access fees and data transmission costs, as stipulated in their agreement with their telecommunications provider.

§2. Registration of a Store Account

1. The agreement for the provision of the Customer Account service is concluded for an indefinite period at the moment the Seller confirms the registration of the Customer Account.
2. The subject of this Customer Account service is to provide access to the Customer Account panel, enabling, among other things, the management of Customer data and orders.
3. To create a Customer Account, voluntary and free registration must be completed by filling out and submitting the registration form provided on the Store's website.
4. The correct completion of the registration form requires filling in all mandatory and, if applicable, optional fields with true, complete, and Customer-related data or information.
5. Before submitting the registration form, by checking the appropriate box, the Customer must declare that they have read and accepted the Terms.
6. Before submitting the registration form, by checking the appropriate box, the Customer may voluntarily consent to the processing of their personal data for marketing purposes by the Seller.
7. The Seller informs that the above marketing purposes may include, in particular, the sending of commercial information by the Seller using the Customer's contact details. The consent referred to in the previous point may be withdrawn at any time.
8. Submitting the registration form to the Seller occurs via the Store's functionality and through its interface.
9. Using the Customer Account is possible after its creation and subsequent login using the appropriate username and password.
10. The termination of the agreement for the provision of the Customer Account service may be made without stating a reason and at any time, using its functionality or by sending a statement by the Customer to the Seller, e.g., via email or letter.

§3. Basic Store Features

1. The Seller provides Customers with the following basic Store functionalities:

   1. Product search engine,
   2. Product inquiry feature,
   3. Product review submission,
   4. Product recommendation,
   5. Adding products to a wishlist,
   6. Sharing product advertisements on social media.

2. To search for Products in the Store, enter the desired content in the Store's search field and confirm it. This functionality allows searching the Store's resources using keywords entered by the Customer. Additionally, this feature may allow for advanced searches based on selected criteria.
3. To inquire about a Product, the Customer may use the product inquiry function. The Seller will provide information promptly using the Store's functionality, by phone, or electronically via email.
4. To submit a review about a Product, the Customer must use the review form, filling in all mandatory fields and entering the declared rating or content. The functionality may allow for a rating within a designated scale.
5. To recommend a Product to third parties, the Customer must use the product recommendation feature. This function allows sending a message about the Product to a third party indicated by the Customer.
6. To use the wishlist feature, the Customer must log into their Account and add the Product to the wishlist. This functionality temporarily saves the webpage containing the Product's advertisement in the Customer Account's memory.
7. To share a Product's advertisement on social media, the Customer must use the buttons assigned to those platforms, published in the area of the Product's advertisement. Using this feature requires an active user account on the chosen social media platform.
8. Using some of the above-mentioned functionalities may require a Customer Account and login. The Seller reserves the right to temporarily disable or introduce new functionalities.

§4. Orders Placed via the Store

1. Orders for Products can be placed via the Store's website 24/7 using the Cart function. After compiling the list of ordered Products in the Cart, the Customer proceeds to checkout.
2. After compiling the list of ordered Products, the Customer selects the Delivery and Payment method in the Cart area.
3. If the Customer is a logged-in Customer Account holder, they proceed to the next stage of ordering as a logged-in Customer.
4. If the Customer is not a logged-in Customer Account holder, they choose the method of ordering:

   1. Using a Customer Account that will be registered. In this case, the Customer registers an Account and uses it to proceed to the next stage of ordering.
   2. Without using a Customer Account. In this case, the Customer proceeds to the next stage of ordering.
   3. Using an existing Customer Account. In this case, the Customer proceeds to the next stage of ordering.

5. During order placement, the Customer enters or selects:

   1. Their identification and contact details,
   2. Delivery address details,
   3. Billing details.

6. Before submitting the order form, by checking the appropriate box, the Customer must declare that they have read and accepted the Terms.
7. An order is submitted by using the appropriate button in the Cart and is equivalent to submitting an offer to the Seller to conclude a Sales Agreement for the Products included in the order.
8. Order modifications can be made by the Customer until they receive information about the dispatch of the Products by the Seller.
9. Modifications may include order cancellation, partial cancellation, adding additional Products, or changing the delivery address.
10. The Seller will promptly inform the Customer of any inability to accept the order if such circumstances arise. This information will be provided via phone or electronically. The information may constitute a full rejection of the offer or include the following order modification proposals:

11. Rejecting the offer in part, which results in recalculating the order value,

12. Splitting the Products for Delivery into parts that can be delivered and those that will be delivered later, without recalculating the order value.

13. The acceptance of the Customer's offer by the Seller with a modification, as stated in the previous point, is considered a new offer requiring Customer acceptance to conclude a Sales Agreement.
14. Order acceptance confirmation by the Seller occurs through the immediate sending of an email. This email contains the agreed conditions of the Sales Agreement and the data entered by the Customer in the order form, allowing error detection. If such an error is found, the Customer may notify the Seller by sending an email with the correct data.
15. Confirmation of order acceptance is equivalent to the Seller's acceptance of the Customer's offer to conclude a Sales Agreement.

§5. Telephone Orders

1. The Seller allows orders for the purchase of Goods to be placed by telephone.
2. To place a telephone order for a Product, the Customer must contact the Seller using the phone numbers provided on the Store's website and then place the order verbally.
3. The Seller confirms the acceptance of a telephone order by promptly sending an email containing details of the concluded contract. This message includes the agreed terms of the Sales Agreement as well as the Customer's details to allow for the detection of any errors. If such an error is found, the Customer may notify the Seller by sending an email indicating the correct data.
4. To finalize the Sales Agreement, the Customer must confirm their intention to conclude it in response to the Seller's email.
5. Confirmation of the intention to conclude the Sales Agreement is equivalent to its conclusion.

§6. Sales

1. The Seller provides Customers with the Remote Sales Service of Goods.
2. The subject of the Sales Agreement includes the Seller's obligation to transfer ownership of the Goods to the Customer and deliver them, as well as the Customer's obligation to collect the Goods and pay the Seller for them.
3. The Seller reserves the right to conduct promotional campaigns, particularly involving price reductions for Goods or Services for a specified period or until the promotional stock is exhausted.
4. By concluding a Sales Agreement, the Seller undertakes to Deliver Goods to the Customer without defects.
5. The Sales Agreement is concluded at the moment the Seller confirms the acceptance of the Customer's order.
6. The release of Goods takes place within the time specified in the Product description.
7. The time for releasing the Goods may change if the Customer modifies the order.
8. The execution of the order will begin, after the Online Store receives confirmation of the correct execution of the payment by the Payment Processor.
9. The release of Goods takes place via Carrier, on Business Days to the address provided by the Customer.
10. Detailed information regarding available Delivery methods, Carriers, and associated costs is published on the Store's website, and the Customer is informed about them during the ordering process.
11. The release of Goods occurs no earlier than after the Customer has made the payment.
12. Confirmation of the release of Goods to the Carrier for Delivery may be sent via email to the Customer's email address.
13. The risk of accidental loss or damage to the Goods transfers to the Consumer upon their receipt.
14. If the Customer selects Delivery via Carrier, it is recommended that they inspect the delivered package in the presence of the Carrier.
15. If damage to the package is found, the Customer has the right to request the Carrier to draw up an appropriate report.

§7. Payments

1. The value of payments for Sales is determined based on the price list of Goods available on the Seller's website at the time of ordering.
2. The prices displayed on the Store's website for a given Product are gross prices in Polish zloty (PLN) or EURO (EUR) and include VAT but do not include Delivery costs and the selected payment method fees.
3. Transaction and Delivery costs are borne by the Customer.
4. The total order price, visible in the Cart area before order submission and after selecting the Delivery and Payment methods, includes the price of the ordered Goods along with applicable taxes and all additional costs, especially Delivery and transaction costs.
5. The total order price is binding for both the Seller and the Customer.
6. The Seller offers the following payment methods for provided Sales Services:

   1. Through the external payment system Przelewy24, operated by PayPRO SA., headquartered in Poznań (60-198) at ul. Pastelowa 8, registered in the Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu under KRS number: 0000347935, NIP: 7792369887, and REGON: 301345068.
   2. Supported payment cards: Visa, Visa Electron, Maestro, MasterCard, MasterCard Electronic.

7. The entity providing online payment processing for instant transfers is PayPro S.A.
8. The Customer is required to make payments at the time of order submission, if paying via an external payment system.
9. The Seller refunds payments immediately, but no later than within 14 days from the date of the cause, in cases of:

   1. Contract withdrawal by the Consumer.
   2. The Customer canceling an order or part of an order that was prepaid before fulfillment.
   3. The Seller accepting a complaint claim in full or in part, based on applicable legal provisions.

10. The refund is processed using the same payment method as the original transaction unless the Customer agrees to another method that incurs no additional costs for them.
11. The Seller is not obligated to refund additional Delivery costs incurred by the Customer if they selected a Delivery method other than the cheapest standard Delivery offered by the Seller.

§9. Newsletter

1. The subject of this Newsletter Service is the provision by the Seller of commercial information via the Customer's email address.
2. To subscribe to the Newsletter Service, the Customer must use the appropriate activation field in the registration form or another form provided by the Seller on the Store's website.
3. A valid subscription to the Newsletter Service requires providing the Customer's email address. Providing this data is voluntary but necessary for the provision of the Service and the conclusion of the contract for its provision.
4. Before submitting the Newsletter subscription form, by checking the appropriate box, the Customer may voluntarily consent to the processing of their personal data for marketing purposes by the Seller.
5. The Seller informs that the above marketing purposes may include, in particular, sending commercial information by the Seller using the Customer's contact details. The consent referred to above may be withdrawn at any time.
6. Submitting the Newsletter subscription form to the Seller occurs via the Store's functionality and through its interface.
7. The agreement for the provision of the Newsletter Service is concluded for an indefinite period at the moment the Seller confirms the Customer's subscription to the Newsletter list.
8. The termination of the agreement for the Newsletter Service may be made without stating a reason and at any time using, among others: the Store's functionality, unsubscribing via the deactivation link in the Newsletter message, or by sending a statement to the Seller, e.g., via email or letter.

§10. Warranties

1. Goods may be covered by a warranty provided by the Seller, manufacturer, or distributor.
2. The warranty is granted through a warranty statement that defines the guarantor's obligations and the Customer's rights in case the Goods do not have the properties specified in that statement.
3. With the Goods covered by a warranty, the Seller provides the Customer with a warranty document.
4. The customer has 2 years to file a complaint under the conformity of goods with the contract.

§11. Complaints

1. Complaints may be submitted under warranty or guarantee, if applicable.
2. If a Product is covered by a guarantee, the Customer has the right to submit a complaint under the guarantee either through the Seller or directly to the guarantor. If the Consumer exercises their rights under the guarantee, the period for exercising their rights under the warranty is suspended from the day the Seller is notified of the defect. This period resumes from the day the guarantor refuses to fulfill their obligations under the guarantee or after the unsuccessful expiration of the period for their fulfillment.
3. The right to use warranty rights applies regardless of any rights arising from the guarantee. Exercising rights under the guarantee does not affect the Seller’s liability under the warranty.
4. A warranty complaint may be submitted via letter or email to the Seller’s postal or electronic address. The complaint may be made using the form attached to these Terms, but this is not mandatory.
5. It is recommended that the complaint include:

   1. The Consumer’s contact details, which will be used to provide a response to the complaint and conduct related correspondence,
   2. The Consumer’s bank account number for any necessary refund,
   3. A description of the problem and the Consumer’s identifying details.

6. If a warranty complaint concerns a Product, in order for the Seller to process the complaint, the Consumer is required to deliver or send the claimed Product to the Seller’s address at the Seller’s expense.
7. The Seller processes complaints:

   1. Under warranty within 14 days from the date of submission,
   2. Under guarantee, within the period specified in the warranty terms.

8. The Seller will inform the Consumer of the resolution of their complaint:

   1. Under warranty, via email or regular mail, depending on the Consumer’s preference or the method used to submit the complaint,
   2. Under guarantee, in the manner specified in the warranty terms.

9. If a warranty complaint concerns a Product that, after being reviewed, must be sent back to the Consumer, the Seller will deliver or send the Product to the Consumer’s address.
10. A refund related to a warranty complaint will be processed via bank transfer or postal order, according to the Consumer’s preference.
11. The application of warranty rights is excluded for Customers who are not Consumers.

§12. Alternative Dispute Resolution for Complaints and Claims

1. Consumers have the option to use the following alternative dispute resolution methods for complaints and claims:

   1. Submitting an application for dispute resolution arising from the concluded Sales Agreement to a permanent consumer arbitration court operating at the Trade Inspection. The appropriate court can be determined via the website of the Office of Competition and Consumer Protection (UOKiK) at https://www.uokik.gov.pl/wazne_adresy.php#faq596,
   2. Submitting an application for mediation to amicably resolve the dispute between the Consumer and the Seller to the provincial inspector of the Trade Inspection. The relevant inspector’s address can be found via the UOKiK website at https://www.uokik.gov.pl/wazne_adresy.php#faq595,
   3. Seeking assistance from a county or municipal consumer advocate or a consumer protection organization,
   4. Submitting a complaint via the EU online dispute resolution platform (ODR) available at http://ec.europa.eu/consumers/odr/, in accordance with Regulation (EU) No. 524/2013 of the European Parliament and Council of May 21, 2013, on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.

2. Detailed information on alternative dispute resolution procedures and access rules can be found at the offices and on the websites of the entities listed in point 1.
3. A list of institutions handling consumer disputes, along with additional details, is available on the UOKiK website at https://www.uokik.gov.pl.

§13. Withdrawal from the Contract

1. The provisions in this section concerning the right to withdraw from the contract by Consumers also apply to a natural person who enters into a contract directly related to their business activity if it is clear from the contract that it is not of a professional nature for them, based on the subject of their business activity made available in the Central Registration and Information on Business (CEIDG).
2. A Consumer may withdraw from the contract, including the Sales Agreement, without providing a reason, within 14 days, subject to the exceptions stated in the withdrawal information, which is attached to these Terms.
3. The right of withdrawal does not apply to the Consumer in the case of a Sales Agreement concerning:

   1. A non-prefabricated Product made to the Consumer’s specifications or serving to meet their individualized needs,
   2. A Product delivered in sealed packaging, which, after opening, cannot be returned due to health or hygiene reasons if the packaging was opened after Delivery.

4. In other cases, the Consumer may withdraw from the contract by submitting a withdrawal statement to the Seller. The statement may be made using the form attached to these Terms.
5. Without delay, but no later than 14 days from the date of withdrawal, the Consumer must return the Product to the Seller or hand it over to a person authorized by the Seller. To meet the deadline, it is sufficient to send the Product before the deadline expires. This provision does not apply if the Seller has offered to collect the Product themselves.
6. The Consumer is responsible for any decrease in the Product's value resulting from its use beyond what is necessary to determine its nature, characteristics, and functionality.
7. If the contract is withdrawn, it is considered as not concluded. If the Consumer submits a withdrawal statement before the Seller accepts their offer, the offer ceases to be binding.

§14. Data Processing and Cookies

1. Information on the conditions of personal data processing is available in the Store’s Privacy and Cookie Policy.
2. Information on the use of cookies is available in the Store’s Privacy and Cookie Policy.

§15. Licensing Terms

1. The Seller grants Customers using the Store a free license for personal use and to enable the use of the Store, in compliance with these conditions.
2. The Store’s name, graphic design, structure, source code, compiled code, web pages for Store operations, and all documents developed by the Seller in connection with the Store’s availability, including these Terms and any other documents or messages sent in connection with the Services, constitute works protected by copyright law. The Seller does not transfer proprietary copyright to the Store or any of its components, nor the right to grant permissions regarding the management of economic copyright or the Store’s use, nor the execution of other dependent rights not reserved in these licensing conditions.
3. The right to use the Store and its related works applies to the following fields of exploitation: saving and reproducing in the memory of a telecommunications device at a time and place of choice, as well as accessing and displaying via a telecommunications device at a time and place of choice.
4. The Customer may not: lease, rent, or resell the works or any part thereof, create derivative works, modify them, remove property or copyright information that may appear in the works, or use them in violation of applicable law or ethical and moral standards.
5. The license is perpetual, territorially unrestricted, and non-exclusive, applying to the entire Store and its related works. The Seller retains exclusive rights to determine the integrity of the Store.
6. By publishing any content in the Store, such as comments or reviews, the Customer grants the Seller a free, perpetual, territorially unrestricted, and non-exclusive license to use such content in the following fields of exploitation: publishing on the Store’s website, saving and reproducing in a telecommunications device’s memory at a time and place of choice, and accessing and displaying via a telecommunications device at a time and place of choice, with the right to sublicense to enable other Customers to use the Store.
7. The Customer acknowledges that it is prohibited to deliver to or through the Store, content:
   1. unlawful,
   2. likely to mislead other Customers,
   3. violating personal rights of Customers, Seller or third parties,
   4. commonly regarded as offensive, vulgar or violating good morals, in particular: pornographic content, content promoting the use of drugs or excessive alcohol consumption, content inciting racism, xenophobia or spreading hatred.
8. The Seller is entitled to remove or moderate content that violates the provisions of the Rules.

§16. Validity and Amendment of the Terms

1. The Terms come into effect 3 days after their publication on the Store’s website.
2. The Terms may be amended due to changes in laws governing the provision of Services, as well as due to technical or organizational changes related to the Services provided by the Seller.
3. Amendments to the Terms are made by publishing the new version on the Store’s website.
4. Changes to the Terms do not affect Sales Agreements concluded before the date of amendment.
5. The publication of information regarding the amendment of the Terms occurs on the Store’s website at least 3 days before the new version takes effect.
6. The Seller will notify Customers electronically of any changes to the Terms if they have an agreement with the Seller for an indefinite period.

§17. Final Provisions

1. The meaning of capitalized terms is as defined in the section explaining the definitions used in the Terms.
2. The Seller is not liable for:

   1. Interruptions in the proper functioning of the Store and improper provision of Services caused by force majeure, in relation to Customers who are not Consumers,
   2. Interruptions in the proper functioning of the Store and improper performance of Services for Customers who are not Consumers, caused by technical activities or reasons attributable to entities through which the Seller provides Services,
   3. Lost benefits for Customers who are not Consumers.

3. If an amicable resolution of a dispute between the Seller and a Customer who is not a Consumer, or a Consumer not residing in Poland, is not possible, and if their national law allows it, the competent court for resolving such disputes shall be the court having jurisdiction over the Seller’s registered office.
4. For Customers who are not Consumers or Consumers residing outside Poland, if their national law allows it, Polish law shall apply to the execution of agreements concluded with the Seller and to the resolution of disputes related to them.
5. The provisions of the Terms are not intended to exclude or limit the rights of a Customer who is a Consumer, arising from applicable consumer protection laws.
6. For agreements concluded with the Seller, in the event of a conflict between the Terms and the consumer protection laws in the Consumer's country, the applicable legal provisions shall apply.
7. If any provision of the Terms is found to be invalid or ineffective, this does not affect the validity and effectiveness of the remaining provisions. Instead of the invalid or ineffective provision, the rule that most closely reflects the intent of the parties shall apply.

§18. Definitions Used in the Terms

Business Days – weekdays from Monday to Friday, excluding public holidays.

Delivery – the process of delivering Goods to the Customer’s specified location via a Carrier.

Customer – a natural person with full legal capacity, or with limited legal capacity where permitted by applicable law, or a legal entity or organizational unit without legal personality that is granted legal capacity by applicable law, entering into an agreement with the Seller for the provision of Services.

Customer Account – a panel that allows Customers to manage their orders through the Store, subject to registration and login.

Consumer – a Customer who is a natural person and enters into an agreement for purposes not directly related to their business or professional activity.

Cart – a Store functionality that allows Customers to compile a list of ordered Goods.

Parcel Locker – an automatic locker or postal terminal used for collecting parcels containing Goods.

Carrier – an entity providing Goods Delivery services in cooperation with the Seller.

Terms – these contractual conditions governing the provision of electronic Services by the Seller to Customers via the Store.

Store – an online store operated by the Seller, available at skrzynkownia.pl.

Seller – INSTALEX DAMIAN BORYCZEWSKI, ul. Polna 2, 89-430 Kamień Krajeński, NIP 5040026161, the service provider, administrator, and owner of the Store. The Seller can be contacted via email at kontakt@skrzynkownia.pl.

Sales – the Service of selling Goods, provided by the Seller to the Customer, which includes the Seller’s obligation to transfer ownership of the Goods to the Customer and deliver them, and the Customer’s obligation to collect the Goods and pay the Seller the specified price.

Goods – items presented in the Store by the Seller for Sale.

Service – a service provided by the Seller to the Customer based on an agreement concluded between the parties via the Store. The agreement is concluded remotely, without the simultaneous physical presence of the parties.

INFORMATION CONCERNING THE EXERCISE OF THE RIGHT WITHDRAWAL

INSTRUCTIONS ON WITHDRAWAL FROM THE CONTRACT

The provisions contained in these instructions on the right of withdrawal by Consumers apply to an individual who enters into a contract directly related to his/her business activity, when from the content of this contract it follows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

Being a Consumer, you have the right to withdraw from a contract concluded in our Store within 14 days without giving any reason, subject to the cases indicated in the section “exclusion of the right of withdrawal”. The withdrawal period expires after 14 days from the day:

1. on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item - in the case of a contract obliging you to transfer ownership of the item (e.g. a contract of sale, a contract of delivery or a contract for a work which is a movable item),
2. conclusion of the contract - in the case of contracts for the provision of services.

In order to comply with the withdrawal period, it is sufficient for you to send information on the exercise of your right of withdrawal before the expiry of the withdrawal period.

To exercise your right to withdraw from the contract, you must inform us: INSTALEX DAMIAN BORYCZEWSKI, 2 Polna St., 89-430 Kamień Krajeński, e-mail: kontakt@skrzynkownia.pl, about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail).
When withdrawing from the contract, you can use the model withdrawal form, but it is not mandatory.

CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT

In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract.

We will refund your payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with the refund. We may withhold reimbursement until you have received the item or until you provide us with proof of its return, whichever event occurs first.
If you have received the item in connection with the contract, please send back or give the item to us at the address INSTALEX DAMIAN BORYCZEWSKI, 2 Polna St., 89-430 Kamień Krajeński, immediately, and in any case no later than 14 days from the day on which you informed us about withdrawal from this contract. The deadline is met if you send the item back before the expiry of the 14-day period.
We inform you that you will have to bear the direct costs of returning the item. The amount of these costs is estimated at a maximum of about 25,00 PLN.
You are responsible only for the reduction in the value of the thing resulting from using it in a manner other than necessary to determine the nature, characteristics and functioning of the thing.

EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal from a contract concluded off-premises or at a distance is not granted to the consumer with respect to contracts:

1. in which the subject of the provision is a non-refabricated thing, produced according to the consumer's specifications or serving to meet his individualized needs;
2. in which the subject of performance is an item delivered in sealed packaging, which cannot be returned after opening the packaging for health or hygiene reasons, if the packaging has been opened after delivery.

MODEL WITHDRAWAL FORM
(this form should be filled out and sent back only if you wish to withdraw from the contract)

Addressee: INSTALEX DAMIAN BORYCZEWSKI, ul. Polna 2, 89-430 Kamień Krajeński | skrzynkownia.pl

I/We(*) hereby inform(*) about my/our withdrawal from the contract of sale of the following items(*) the contract for delivery of the following items(*) the contract for work consisting in the performance of the following items(*)/the provision of the following service(*):

Date of contract(*)/ receipt(*):
Name:
Address:
Signature:
(only if the form is sent in hard copy)
Date:
(*) Delete not necessary.

COMPLAINT FORM
(this form can be filled out and sent back if you wish to make a warranty claim)

Addressee: INSTALEX DAMIAN BORYCZEWSKI, 2 Polna St., 89-430 Kamień Krajeński
Name and surname or name of the Customer:
Customer's address:
Customer's Telephone No:
Customer's e-mail address:
As contact information, which will be used to respond to the complaint and conduct correspondence related to it, I indicate:

 postal address:

 e-mail address:

The complaint concerns:

 contract of sale of __________ goods:
 contract for the provision of another service:
 other:

Date the cause of the complaint was stated:

Description of the problem:
Request for complaint:

 removal of a defect in goods or services

 replacement of goods with defect-free goods

 reduction of the price of the goods

 withdrawal from the contract

The seller informs that:
Goods may be covered by manufacturer's or distributor's warranty. In such a case, the Customer is entitled to claim the goods using the rights under the warranty by submitting a complaint to the guarantor. Filing a complaint to the guarantor may be done through the Seller or directly to the guarantor. The customer may exercise warranty rights for physical defects in the goods independently of the rights under any warranty.

Signature of the submitter: